Hot line

Hot line means a multiline telephone system and a trained group of operators who works around the clock, it is a system with informative reports and statistics. It is a solution for high quality processing of phone calls and online requests.

Hotline is important for:

  • Order desks,
  • Technical support departments and customer services,
  • Information and referral services,
  • State companies.

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Work process in the contact center

Contact center operators answer frequently asked questions and provide your employees with the most important calls.

Contact center works with phone calls, e-mails, short messages, ICQ, charts and web forms. Operators use special call center software or your CRM — it helps us to start a project in a short period of time.

Hot line - the Home page Hot line - the Home page Hot line - filling in a questionnaire Hot line - filling in a questionnaire Hot line - an address book Hot line - an address book

An example of operator's interface

To start your hot line we provide you with a local or federal (8-800) phone number. We can use your phone number – this is optional – just by outsourcing your calls to the contact center.

Results:

  • Your line works all the time, so everybody can contact your company.
  • Call center fields all your calls.
  • You always get the feedback from your clients. You are well informed about their needs.
  • All calls are recorded; you receive informative reports and statistics.

Hot line - a report on operatorsHot line - a report on operators A report on sales funnelA report on sales funnel A report on callsA report on calls

An example of phone calls processing statistics

You have on-line access to the call center statistics, so you control our efficiency.

Hot line cuts down expenses — you save up to 50% because:

  • You do not pay operators' salary.
  • You do not pay for furniture, clerical aids and workplaces.
  • You do not pay office rent.

Price

Service Price, $
Hot line preparation with a multiline number 200
“Hot line 2,000” – up to 2,000 minutes per month 400
“Hot line 10,000” – up to 10,000 minutes per month 1,850
Exceeding the limit of minutes 0.5
Call recording free

Get more specific information about our price and detailed list of services in our office

Try your Hot line!

Call Tango Telecom office or use the form below. Test our project implementation, custom support and analyze the results.

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