Call center services

Tango Telecom contact center services are ready to use solutions for different business objectives, for example, client technical support, telemarketing or customer survey.

Do you know the statistics that an office using no contact center service loses about 40% of incoming calls? There are different reasons: a busy line, different time zones, an absent or busy manager. They have the same solution – outsourcing phone calls by professional contact center.

Outsourcing of you incoming and outcoming calls by a contact center means the confidence that there are no missed calls and everybody can get full information on your services 24 hours a day, 7 days a week.

Hot line service can increase customer traffic and sales. Your clients from anywhere in Russia can get your company on the phone 24 hours a day. With a federal (8-800) phone number they do not pay for the call that motivate your clients to contact your company.

Informing is a very efficient type of advertising. It helps to tell your clients about indebtedness, new products, marketing actions, sales or invite them to an event. Professional operators of Tango Telecom contact center make 357 calls per minute. This service is a ready to use solution for quick and effective informing.

Customer survey – marketing survey or monitoring. You do not need to hire interviewers. 122 professional operators provide qualified phone interviews with specially prepared questions.

Telemarketing or direct telesales is one of the most popular solution for sales growth. You potential client get full product information and can make an order during the phone call.

Contact base updates. You have a quite good client base – companies and their phone numbers - but you need more information – IT department number or director's name. Tango Telecom operators update and enlarge your contact base four times faster than your employees. We also can prepare a new contact base for your sales department.

Automatic notification is the most inexpensive way of client informing, without an operator. It is known as the most effective way to contact with debtors. Statistically you increase the number of payed bills by 33-35%.

Contact center software and workplaces lease provides you with call center resources in your office without expensive hardware of software configurating.

So, what is your profit from Tango Telecom contact center outsourcing services?

  • You get a multiline phone number 24/7,
  • You do not miss calls from potential clients,
  • You do not have to hire, train and control employees,
  • You pay only for completed calls,
  • You receive full and detailed statistics,
  • You can listen to recorded calls. We record them all.

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